Frequently Asked Questions
Do I need a referral to make an appointment?
The vast majority of insurance plans do not require a referral to an orthopedic surgeon. That being said, there are some exceptions. Our staff are familiar with those, so just ask when you call. It’s a little more common to need a referral to Rheumatology, but the best way to be sure is to ask as well.
As a patient, do I have a choice to have my orthopedic surgery at OrthoNebraska or do I have to go where my doctor says?
Every patient has a choice in where they would like to have their surgery, although certain physicians only operate at certain hospitals. It’s no different at OrthoNebraska. When you and your physician are discussing where to have your surgical procedure, you may request to have it done at our hospital.
What insurance do you accept?
Most people think of insurance in terms of just the provider. For example, Blue Cross Blue Shield. In reality, there are many tiers of plans provided by Blue Cross Blue Shield based on your employer or private plan. While we will verify that your insurance can be used when you come in for your visit, to avoid unpleasant surprises, it is recommended that you verify with your insurance provider that you are in network before you make an appointment. Imaging or Surgery require advance planning and we will approve those ahead of time.
How can I request a prescription refill?
If there is no change, simply contact your pharmacy. If your prescription has run out and a new one is needed, contact your physician’s nurse by calling (402) 609-3000.
What are visiting hours at OrthoNebraska’s Hospital?
Visiting hours are 5 a.m. – 8:30 p.m. on weekdays and 9 a.m. – 5:30 p.m. on weekends. We will accommodate most reasonable requests for visitation. Speak with your nurse once you are placed in a room.
Does the hospital have a cafeteria or dining area?
Yes. In the main hospital, visit the OrthoNebraska Cafe for breakfast, lunch and dinner options. You can pick up a fresh salad from our grab-and-go cooler or order off the menu. The cafe also serves gourmet Starbucks™ coffee drinks as well as fresh pastries, sandwiches and salads.
Can I bring my children with me to the hospital while I’m having surgery?
Children must be supervised by another adult while you are in surgery. Children are allowed to visit patients who are staying at OrthoNebraska.
Is there a gift shop at OrthoNebraska?
Unfortunately, we do not have a gift shop at our hospital. The great thing is that we are located close to many other places where you could pick up gifts and other items. The closest floral shop is located within Family Fare at the northwest corner of 144th and Center.
Can I have a guest stay overnight at the hospital with me?
Yes! We allow one overnight guest to stay with you in your room.
How much is my surgery, or visit, going to cost?
OrthoNebraska would be happy to assist you in identifying the cost of your surgery. Since each surgery can be different, we will need some basic information from you. Please call us at (402) 609-2406 and be prepared to answer the following questions. Once we have this information, we can help you find the approximate cost of your visit.
- What is the CPT Code of the service you are to have? Your physician can provide this for you.
- Who is the physician ordering the service?
- Physician office phone number?
- Is this service being performed as the result of an accident or other third party responsibility? If the answer is yes, we will need some additional information.
- Do you have insurance?
- What insurance do you have?
- What is the insurance policy number?
- What is the insurance group number?
- Have you met your deductible?